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Continental U.S. for orders of $75+

Worldwide for orders of $325+

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  • Frequently Asked Questions

 

HOW CAN I SHOP AT THE GENTLEMAN'S GAZETTE?

Shopping at the Gentleman's Gazette is simple:

  • If you know what you are looking for, you can navigate through the shop through the category menu bar or use the search bar
  • Once you located your item, select yout size & click 'ADD TO SHOPPING BAG' .
  • Review the items your items by clicking the 'SHOPPING BAG' link at the top right of each page. From there, you can add products to your WISH LIST to save them for a later date or delete items by clicking 'REMOVE FROM BAG'.
  • Simply, click 'SHOP NOW' to complete your order. You can also call us at 651-964-2222 if you prefer to order over the phone. We are loacted in Minneapolis, MN (CST GMT-6 time zone)

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DO I HAVE TO REGISTER AN ACCOUNT TO ORDER FROM YOU?

It is strongly recommended to register an account with us. Enjoy the following benefits through your Gentleman's Gazette account:

  • Track your orders and review past purchases
  • Request your return or exchange directly from your account
  • Gain access to your Wish List and Recommendations
  • Notifications when new stock arrives
  • Save your address and card details for faster shopping
  • Manage your account details, order history and email preferences and see order status.

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I FORGOT MY PASSWORD AND CAN'T LOGIN. CAN YOU HELP ME?

If you have forgotten your password, change it here. For security reasons we are unable to send your password via email.

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WHAT SIZE SHOULD I CHOOSE?

We provide sizing information on all product pages if applicable. If you have any questions in regard to sizing, let us know.

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HOW DO I KNOW IF MY ITEM IS IN STOCK?


If the product you want to buy is sold out, simply add it to your WISH LISTand we let you know when it is back in stock.

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WHAT PAYMENT METHODS DOES GENTLEMAN'S GAZETTE ACCEPT?

All our payments are processed via Paypal, the world's largest online payment company.

We accept:

  • Visa / Delta / Electron
  • MasterCard / Eurocard
  • PayPal Top Up Card
  • Maestro
  • American Express

Debit cards (also known as bank cards) are accepted if they have a Visa or MasterCard logo. 

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IS IT SAFE TO USE MY CREDIT CARD ONLINE AT GENTLEMAN'S GAZETTE?

At the Gentleman's Gazette, your security is our priority. Hence we use a SSL security certificate from Rapid SSL GeoTrust on our website.

For payments, we use Paypal, a world's largest online payment gateway that shields your card details, so they are protected at all times. Additionally, for your safety and protection, we will only ship to Paypal confirmed addresses.

If you have any questions please let us know.

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WHICH COUNTRIES DOES GENTLEMAN'S GAZETTE SHIP TO?

Generally, we ship globally with a few exceptions. If you have problems during the checkout process let us know and we will do our best to help.

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DO YOU SHIP TO POST OFFICE BOXES OR FREIGHT FORWARDING ADDRESSES?

Unfortunately, we are unable to deliver to Post Office boxes, or forwarding addresses including Aramex addresses.

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HOW MUCH DUTIES AND TAXES WILL I HAVE TO PAY?

All prices displayed exclude taxes and duties. If applicable, sales tax and customs dutyare displayed on the Order Summary page before you place an order.

For shipments within the USA, sales tax will only be charged on shipments to the state of Minnesota. All local / state taxes and/or use tax are the customer's responsibility.

Outside the USA, we ship DDU (Delivery Duty Unpaid) which means that taxes and duties will not be included in your final purchase price. 

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HOW LONG DOES IT TAKE TO SHIP MY ORDER AND HOW MUCH WILL IT COST?

Upon checkout, you are presented with all your options in terms of ground, expedited and overnight shipping. All items are currently shipped from Minnesota.

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IS MY SHIPMENT INSURED?

All items are insured against theft and accidental damage whilst in transit from our warehouse to your shipping address. Insurance coverage end with delivery at the shipping address.

In case your box is damaged or has been opened upon arrival, we suggest that you refuse the shipment.

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DO I NEED TO SIGN FOR MY DELIVERY?

Yes, we recquire a signature upon delivery.

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IS IT POSSIBLE TO CHANGE THE SHIPPING ADDRESS ONCE I PLACED AN ORDER?

No. Unfortunately we are unable to redirect orders to a different address once the order is placed. Therefore, please make sure you provide the correct shipping address.

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CAN I ADD ITEMS TO AN EXISTING ORDER?

No, we cannot combine orders or add items to an existing order. 

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HOW DO I KNOW YOU RECEIVED MY ORDER?

As soon as your order is placed, we will send you an email confirmation. You may also check your order in My Account. In the rare occasion that an ordered item is not available, you will receive an email and a refundm because you will always be charged at the time the order is placed.

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CAN I TRACK MY ORDER? WHERE IS MY ORDER?

Once your order has been dispatched, you will receive an email confirmation with order details & a tracking number. If you are registered, you will be able to view and track the status of your shipment in My Account.

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HOW CAN I RETURN OR EXCHANGE AN ITEM?

In order to return an item, make sure you request your Returns Merchandise Authorisation (RMA) number and send us your unused and undamaged items back to us within 14 days of receiving your order.

Items must be returned new, unused and with all garment tags still attached including all gift boxes. Furthermore, to ensure that your return is adequately protected in transit, we recommend you send your items back to us in the original packaging provided.

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DO I GET A FULL REFUND FOR MY RETURNED MERCHANDISE?

All correctly returned products will either be refunded to the purchaser's credit card or your Gentleman's Gazette account, and will exclude shipping costs.

Outside the United States, customs duties and sales taxes are non-refundable. However, you may be able to recover these by contacting your local customs bureau directly, though we cannot guarantee that.. 

Please be aware that it may take up to 10 business days for the refund to appear in your account. 

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IS MY PERSONAL INFORMATION SAFE WITH YOU?

Please rest assured that your personal information is kept private and confidential. At no point will we rent, sell or abuse your data.

To register at Gentleman's Gazette, we need you to provide your full name, shipping address and email address. When processing your order online we require your billing address, shipping address and telephone number.

By default, Gentleman's Gazette may send you emails with our latest arrivals and noteworthy things about classic men's clothing, style and accessories. If you would prefer not to receive these emails, you can unsubscribe by editing your email preferences in My Account.

For further details, please take a look at our Privacy Policy.

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WHAT ARE COOKIES?

Please look here to learn about cookies and why we need them.

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WHAT IS A WISH LIST?

By adding items to your WISH LIST, you can organize your favorite items prior to purchase without having to search for them again. Please bear in mind that some items are seasonal and may be sold out at one point in time.

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I NEED MORE HELP!

More questions? Please contact us and we will happily assist you.

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WHAT IS FORT BELVEDERE?

Over the years, we received many requests from our readers for certain products mentioned in our articles. More often than not, a good source for these products was not available and thus inspired Gentleman's Gazette founder Sven Raphael Schneider to create the brand Fort Belvedere. Over two years, Mr. Schneider searched four continents to find outstanding artisans and source materials to personally design Fort Belvedere's unique products in top-notch quality and style. 

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WHY DID YOU NAME YOUR COMPANY FORT BELVEDERE?

Fort Belvedere was the favorite country house of the classic style icon, the Duke of Windsor, Edward VIII. There, together with his future wife Wallis Simpson, he would throw elegant white tie parties and organize hunting events. He was the arbiter elegantiarum and most photographed man in the world at the time, spending his most glorious days at Fort Belvedere. Ironically, Fort Belvedere was also the place were he signed his abdication and became the Duke of Windsor. Subsequently, he was exiled in France but the legendary style and pedigree of Fort Belvedere will never be forgotten. The name Fort Belvedere was the perfect match for our brand because we are unquestionably about style, old world quality and elegance.

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WHY ARE YOUR TIES MADE IN VIETNAM?

During the process of creating and designing products one aspect always reigned above all others: quality. We had ties made in the United States, England, France, Italy, Germany, China and Vietnam and unexpectedly, we received the best results from Vietnam. The handwork was finer and more sophisticated than the ties from any other country, the attention to detail was second to none and the precision and consistency was unparalleled. Hence, Fort Belvedere manufacture ties in Vietnam. The facilities are audited regularly by the German organization SOCAM to assure compliance with safe and reasonable working conditions and hours. 

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CAN I BUY FORT BELVEDERE PRODUCTS ANYWHERE ELSE?

At the present, Fort Belvedere is exclusively available on the website of the Gentleman's Gazette. Rest assured that you will have a unique piece that you won't find anywhere else!

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